As residents of the Texas gulf coast, we've learned a lot about preparing for hurricanes. These storms are part of life here and we get a little better at dealing with them each time we experience a storm. Some say the experience makes us stronger. At TDECU, we agree.

We were here for you during Rita and Ike. We got through both natural disasters together, and we finished up with a stronger sense of friendship and community.

Helping you in time of need is why we exist. TDECU wants you to know we have procedures in place to deliver uninterrupted service to all our members. So here's our promise to you.

Before the storm we will:

• Keep our branches open until the official mandatory evacuation order is issued.
• Announce a closing time for branches most likely to be impacted.
• Keep branches open in areas not directly affected by the storm.
• Enable access to your money at all ATMs within a 100-mile radius of any TDECU branch.
• Advance emergency loans for hotel, meals and miscellaneous expenses prior to evacuation.

During the storm we will:

• Protect your personal financial data in a secure back-up location.
• Provide uninterrupted service and access to emergency money through online banking, credit union service centers, TDECU Visa or MasterCard credit cards, as well as through 40,000 free ATMs throughout the U.S.
• Inform you of TDECU operations, open and closed branches, and storm updates through our website at TDECU.org and via our e-NEWS communication system.

After the storm we will:

• Provide loans for repairs to your home or business and replacement of contents and equipment.
• Increase available funds on your TDECU credit card for unexpected expenses.
• Consolidate your multiple payments into one low-interest payment.
• Allow you to skip up to 2 monthly loan payments with no penalty.

How can I access my account during a disaster if physical access to TDECU branches is cut off?

Your account will always be within reach, even when we’re not. During a disaster, if physical access to TDECU branches is cut off, there are several ways you can still access your account:

• Online and Mobile Banking: 24/7 access from your computer or cell phone with our easy and free online and mobile banking services.
• Credit Union Service Centers: Access your TDECU accounts at over 4,100 Credit Union Service Centers and other credit unions across the country to make cash withdrawals, deposits and loan payments. Find exact locations of surcharge-free ATMs and service center locations by entering your ZIP code on this website's homepage or throughout many pages of the website, including this one.
• Visa® Debit Card and ATMs: Use your TDECU Visa® Debit Card or ATM card at any ATM carrying the Pulse®, Interlink® or Allpoint® network symbols. For a full list of TDECU’s surcharge-free ATMs, including 40,000 Allpoint machines, enter your ZIP code on this website's homepage or throughout many pages of the website, including this one. Have an iPhone? Visit iTunes and download the free CULoc8 app.
• e-LERT Communication: Now that we have launched Stay in Touch, our electronic communication system, TDECU will use this service in the event of a storm to keep in contact with members. We will send out critical information like evacuation notices, how you can continue to access your funds, and how to reach TDECU for help or clarification with your finances. If you received our Stay in Touch email but have not enrolled, please do so before this year’s storm season goes into full-force.